Shipping policy

Shipping Timeframes Orders are processed within 2–4 business days. Once shipped, delivery typically takes 3–7 business days within the United States. Delivery times may vary during holidays or high‑volume periods.

Shipping Rates We offer free shippinf on all domestic orders. For international customers the shipping costs are calculated at checkout based on your location and order size.

Order Tracking Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Lost or Damaged Packages If your package arrives damaged or does not arrive at all, contact us at your support email within 7 days of the expected delivery date. We’ll help resolve the issue.

Address Accuracy Please double‑check your shipping address at checkout. BIRCH is not responsible for delays or lost packages due to incorrect addresses.